Frequently Asked Questions

Q: What do you charge for shipping?
A: You can view actual shipping costs by placing the desired items in your cart and entering your zipcode then click the update button. The shipping options are accessed via the pull down tab. We offer 3 levels of service, Standard, Priority, and Express. The cost associated with each will be displayed once you click on the pull down tab. Please note that customers with a ship to address in Texas are subject to 8.25% state sales tax.

You Spend	Standard (2-10 days)	Priority (2-3 days)	Express (Overnight to most areas)
Up to $9.95	FREE** $2.95	$4.95	$18.95
$9.96-$19.95	FREE** $5.95	$6.95	$24.95
$19.96-$29.95	FREE** $6.95	$7.95	$25.95
$29.96-$49.95	FREE** $7.95	$8.95	$30
$49.96-$59.95	FREE** $9.95	$10.95	$35
$59.96-$250	FREE** $9.95	$10.95	$65
$250 and up	FREE** $9.95	$10.95	$65

**Offered for a limited time

Q: Has my order shipped yet? How can I view the status of my order?
A: There are 2 ways to see if your order has shipped and check delivery status:

- Open your order confirmation email and click on the link then click Go! button. On resulting page click on the tracking number in your invoice (if blank your order has not shipped yet).

- Click the Customer Service link (at the top left of this page). On the resulting page please type the confirmation code you received via email and click Go! button. You will see your original invoice. To obtain status click on tracking number (if blank your order has not shipped yet).

Q: My order hasn't shipped yet, what is holding it up?

A: We ship orders same day if they are received and payment is processed before our 2PM CST shipping cutoff. If your order was placed after our shipping cutoff time we will work diligently to ship same day but we cannot guarantee it will do so. Orders placed after our cutoff time that are not able to be filled will ship next business day. Please remember payments made with PayPal e-check's are not instant payments and take 4-7 business days to clear before we can ship your item(s).

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